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The following is an archived video story. The text content of that video story is available below for reference. The original video has been deleted and is no longer available.

Local Target Cardholder Couldn't Get Response

TIPP CITY -- The Target data breach is being called the "largest theft of personal data in history."  We sat down with a frustrated Tipp City mom who says she had to jump through hoops just to find out what was going on with her card.

Deanne Benkert of Tipp City says she was watching the news when she heard about the massive breach that may have leaked information of at least 100 million Target customers. She took immediate action.

"The website was down. I called the phone number on the back of the card, the phone number was out. It just rang and then nothing," Benkert explained.

Benkert has had a Target card for nine years and uses it at least once a week. The Target shopper tells us she spent two days trying to reach the retail giant but she could never reach anyone.

"How do I know that my stuff hasn't been tampered with or people I found my identity. And I can't go online and check it out and I can't call. That was really frustrating part," Benkert added.

Three days after countless tries Deanne was able to view her transactions online, and luckily wasn't a victim to any unauthorized payments.

But the Tipp City mother -- a former victim of identity theft -- still doesn't feel safe.

"What in the future? Maybe they won't charge today maybe in three months from now will charge," Benkert said at her home Monday.

A note on Deanne's latest Target card statement addresses the breach saying: "We have removed the malicious program. ... To contest any charges ... [or] ask for a new card go to Target.com."

Benkert says that's not enough.

"The only way you hear a thing is through the news and I think that's really disappointing for the major player in the retail market that they are," Benkert fumed. "I haven't heard a word from Target. Not one word."

Monday, Target announced it's offering its customers a free year of credit monitoring and identity theft protection.


 
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